If you are using a third-party logistics partner to deliver your order, you will need to contact your logistics partner in case its drivers are late to pick up the order, and for any delivery related queries.
Below, you will find the steps to check on Delivery updates for your orders, and the instructions to contact your delivery partner support:
Orders assigned to Quiqup
When you choose to deliver an order using a Quiqup driver, and the request is successfully accepted by Quiqup, a delivery box will be displayed in the order details:
The Delivery Box shows:
Pick up Estimated
The estimated time that the Quiqup driver will arrive at the restaurant to pick up the order.
Make sure you have the food ready in the bag by this time to avoid delays in the delivery.
The unique ID to locate the job in the Quiqup dashboard (Quiqdash).
Link to Quiqdash
A link on the bottom right side that opens the Quiqdash dashboard to help you track the driver and contact Quiqup support.
📞 Quiqup Phone Number:
04 512 6212
🌐 Quiqup Dashboard:
Orders assigned to Zomato GO
When you receive an order that is going to be delivered by a Zomato GO driver, you don't need to worry about assigning a driver to fulfill the order.
A delivery box informing the order is assigned to Zomato GO will be displayed in the order details:
To follow up on the delivery status or get support from Zomato, call the number displayed in the box.
📞 Zomato Phone Number:
800 600 388