All Collections
Troubleshooting and FAQs
Driver is late to pick up the order
Driver is late to pick up the order

See how to contact your delivery partners when the driver is late to pick up the order at your restaurant

Vinicius Rodrigues avatar
Written by Vinicius Rodrigues
Updated over a week ago

If you are using a third-party logistics partner to deliver your order, you will need to contact your logistics partner in case its drivers are late to pick up the order, and for any delivery related queries.

Below, you will find the steps to check on Delivery updates for your orders, and the instructions to contact your delivery partner support:

Orders assigned to Quiqup

When you choose to deliver an order using a Quiqup driver, and the request is successfully accepted by Quiqup, a delivery box will be displayed in the order details:

The Delivery Box shows:

Pick up Estimated

The estimated time that the Quiqup driver will arrive at the restaurant to pick up the order.ย 

๐Ÿ’กPro Tip:
Make sure you have the food ready in the bag by this time to avoid delays in the delivery.

Job ID

The unique ID to locate the job in the Quiqup dashboard (Quiqdash).

A link on the bottom right side that opens the Quiqdash dashboard to help you track the driver and contact Quiqup support.

๐Ÿ“ž Quiqup Phone Number:ย 

04 512 6212

๐ŸŒ Quiqup Dashboard:

Orders assigned to Zomato GO

When you receive an order that is going to be delivered by a Zomato GO driver, you don't need to worry about assigning a driver to fulfill the order.

A delivery box informing the order is assigned to Zomato GO will be displayed in the order details:

To follow up on the delivery status or get support from Zomato, call the number displayed in the box.

๐Ÿ“ž Zomato Phone Number:ย 

800 600 388

Did this answer your question?