Invoice statements give you an overview of your payouts, as well as a more detailed rundown of your business activity, including processed amounts, refunds, disputes, and fees. You can see dates and times in statements, including the period each statement covers.

Check out below all the details about each line of your statement.

  • Label A - ChatFood details: ChatFood's legal name, address, TRN, and contact details.

  • Label B - Payment details: ChatFood's banking information to make any outstanding payments. When making a payment, please reference the business name and invoice number.

  • Label C - Your legal business details: Shows the merchant's account, business name, the name and address details of your business's legal entity. The legal entity is a person or business with the legal capacity to enter into agreements or contracts.

  • Label D - Statement details: Statement-specific details, like statement period, the unique invoice number of the statement, currency, and statement date. Reference the invoice number if you have any questions or queries about a particular statement.

  • Label E.1

    • Prepaid Online Orders [Delivered]: Orders completed in the statement period

    • Payment Gateway Fee: volume of orders multiplied by fee percentage

    • Order Transaction Fee: volume of orders multiplied by fee per transaction

  • Label E.2

    • Prepaid Online Orders [Rejected/Cancelled]: Orders rejected or canceled in the statement period

    • Payment Gateway Fee: volume of orders multiplied by fee percentage

    • Order Transaction Fee: volume of orders multiplied by fee per transaction

  • Label E.3

    • Prepaid Online Orders [Refunded Orders]: Orders refunded in the statement period

    • Payment Gateway Fee: volume of orders multiplied by fee percentage

    • Order Transaction Fee: volume of orders multiplied by fee per transaction - for refunds, this fee is applied twice, one for the purchase and one for the return

  • Label E.4

    • Prepaid Online Orders [Dispute Orders]: Disputes in the statement period

    • Order Transaction Fee: Charged at a flat fee per disputed transaction.

Terminology:

  • Prepaid Online Orders: These are orders placed by a customer, accepted by the business, paid for, and processed through the online ChatFood Payments system

    • Delivered: Orders placed and marked as completed (on your dashboard) in the date range

    • Rejected: Canceled or rejected orders from your dashboard occurring within the statement period

    • Refunded: Orders approved by the business to initiate a refund

    • Disputes: Complaints by a customer to their bank regarding the charge

  • Non-Card Online Orders: Orders placed by a customer but paid for on delivery

    • If you have your own fleet, please collect the money from your riders

    • If you use a third-party logistics company (Quiqup, Careem Box, Jeebly, etc.), please reach out to them to collect your dues as ChatFood only processes card online orders

  • Orders above subscription limit: Number of orders exceeding your subscription package charged at a fixed rate depending on the currency.

  • Monthly License: Fee paid to have access to ChatFood's products and services

  • VAT is only applicable to merchants in the UAE, and it shows the amount of value-added tax charged.

If you still have any questions, don't hesitate to reach out to us. We'll be happy to help!

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