A transaction that's not authorized by a customer is referred to as fraudulent.
A fraudulent transaction can result in a chargeback, which can cause your business to lose money. But there's the possibility of investigating a suspicious order in several ways. Here are a few:
Call the phone number on the order
Calling the customer is always a good idea. You can also use a service such as 411.com to make sure the phone number is located in the same area code as the delivery address. Fraudulent customers often use invalid phone numbers. If someone answers the phone, then ask them some simple questions about their order and see how they respond. Do they know the addresses, phone number, email, and the name they used? Are they struggling to give you simple pieces of information?
Check if multiple orders use different billing addresses for the same shipping address
Are there multiple orders with different billing addresses located in different states, with different names, but sharing the same shipping destination? This is usually a sign of fraudulent orders. Proceed carefully, and contact the customers using the information provided at checkout.
Review high-value orders
If you receive an order which is substantially higher than normal, then you should verify the customer's identity. You can also call the phone number to confirm the order.
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