When do I get paid?

Based on your online sales volume, you will get paid weekly, bi-monthly, or monthly.

If you do more than USD 5,000 of online sales a week, you can get paid weekly
If you do less than USD 5,000 of online sales a week, you can get paid monthly. We usually transfer all the funds related to the previous month in the first week of every month.

Depending on which bucket your business falls in, payouts take place on or before these dates:
Weekly: Every Thursday
Monthly: 7th of each month
If the payout day falls on a weekend or public holiday, it'll be paid on the next business day.

Can I get my money faster?

We can increase the payout frequency only in exceptional circumstances. If you want to request it, please send an email to [email protected].

How do I get paid?

ChatFood Payments powered by checkout.com transfers funds to the bank account you have entered on your banking information page by filling out this form.
The account you use to accept payouts needs to be a full checking account,
You are responsible for all bank charges in relation to payout transfers
For more information on the bank accounts that you can use, see your banking information page.

⚠️ You can't receive funds if your payout is below AED2, $350, £500, or €500, depending on which currency you use in your business. The funds are added to your next payout that meets this requirement.

**Why does my payout show Paid, but no funds have been deposited?**

Most banks only process the transfer on business days. This means that if funds were sent to you on a holiday or a weekend, then you will probably see the money in your bank the next day your bank is open. For transfers sent on business days, you should be seeing the funds by the next day.
If the transfer was submitted on a business day and you don’t see the money in your bank account within a couple of days, this likely means the transfer failed. Banks can take up to 3-5 business days to inform us about failed transfers, at which time we send you an email with the reason for the failed payout.

My payout failed, what do I do?

When a transfer fails, payouts to your bank account are put on hold until the issue is resolved. To resolve an issue causing your transfers to fail, follow the instructions on the email sent. For example, you might be prompted to update your banking details.

If you update your bank account to a valid checking account, then the failed transfers are automatically retried within the next 72 hours. If your current account is valid and you're unsure why the transfer failed, then you should contact your bank to investigate the issue.

Why are all my payouts 30 days apart?

In certain cases, your orders are subject to a 30-day payout period due to the products you sell. This payout period is required by our payment partner for some businesses. You are directly notified if your account requires a 30-day payout period instead of a normal payout period.

Does ChatFood Payments protect me from chargebacks?

No, chargebacks are your responsibility. ChatFood payments powered by checkout.com can assist you by providing supporting documentation to dispute the chargeback, but it is the cardholder's bank that makes the decision regarding a chargeback outcome. ChatFood payments powered by checkout.com can't change or appeal to the bank's decision.

Refer to our section about chargebacks for more information.

Where can I find the Terms of Service for ChatFood Payments powered by checkout.com?