March 25th, 2022
Loyalty Program for Paying at Table!
Your users can now benefit from their points and wallets of your Loyalty Program also in the Pay-at-Table (PAT) feature, which means that now, all products except Payment Links can offer Loyalty Points to the users, so they can be your customers in all services.
Have a loyal Delivery customer? Invite them in and they will be able to use their points either in Dine-In (OAT) and Pay-at-Table (PAT).
March 24th, 2022
Multiple Menus is Live!
Now you can create and publish as many menus as you need, with the ability to decide exactly which stores and which ordering services will use one menu rather than the other.
For example, if you don't deliver Coffee since it could arrive cold, but offers it under Pickup and Dine-In modes, you can set two menus, one with coffee items and one without, and connect them to the ordering services accordingly.
Now expand that though for special menus, seasonal menus, temporary, store wise events, Delivery perks, and much more!
Learn more on How to Create Menus and Categories article.
March 24, 2022
Extended delivery distances for Talabat.
We unlocked any distance inside your talabat geofencing. No more limits to 15km!
That will enable you to deliver anywhere inside the geofence corresponding to your store location. Learn more on Delivery Integrations.
February 10, 2022
Powered by ChatFood. Delivered by Talabat.
We are joining forces with talabat, which has the largest rider fleet in the UAE!
Giving you access to a fleet of over 10,000 on-demand riders operating across all seven Emirates to ensure on-time delivery to your customers.
Best part? No intervention is required on your part, no tedious contract-reading and negotiations; ChatFood takes care of the setup so you can focus on your customers.
You can choose talabat logistics as your delivery partner; however, please take note of the following:
1. Currently, the delivery scope is within a 15 KM road from your outlet (15 KM driving distance).
2. Delivery fee per order is 16 AED only and deducted on every payout.
3. Only online payments are accepted — no cash or card on delivery.
⚠️ Using talabat doesn't mean your brand will be listed in talabat
marketplace. You will only be using their on-demand drivers.
February 1, 2022
Apple Pay is available to all ChatFood stores (in the UAE)
We’re giving all ChatFood stores the ability to accept Apple Pay. If the Card online option is already activated, you're all set to accept Apple Pay. If not, there's no better time than now to enable the Card online option from your ChatFood dashboard. Best part? It comes at no extra cost beyond the existing credit card fee. Learn More
⚠️ Apple Pay is only available for businesses that use the
ChatFood’s Checkout account. Businesses that have their own payment
gateway are not supported.
December 9, 2021
Data visualization: Total Sessions & Overall Conversion
With ChatFood Dashboard and its stellar data visualization capabilities, you don't have to be a data analyst to understand your business performance. We provide the right tools to help you get the necessary insights and make the right choices, resulting in improved customer relationships and a strengthened business. In addition to the Sales, Orders, and Performance metrics cards, we are adding Customer sessions, which has two cards:
Total Sessions: This card shows how many user sessions or visits your business got on the ordering page. It is the same to say, "how many customers came in through the door in your store." These are not unique sessions, meaning that if the same user visited your online store three different times in a day, it would count three times.
Overall Conversion: This card shows, in percentage, how many of those initial sessions became orders. For example, if your conversion is 10%, it means that out of 10 visits to your online store, you got one order. Learn More
November 28, 2021
Customer Rating Report
We constantly add and improve features around the Reports section to help you get valuable insights and keep a close eye on your online business. Recently we shipped a new enhancement: For all the businesses that want more than the star ratings, they can now download their customer rating details from the Reports section. Learn More
November 21, 2021
Fast-track your sales with the new Payouts entry.
If you are an account owner or administrator, you will see a new entry in your ChatFood Dashboard: Payouts. This means you can:
Easily reconcile your sales.
Get accurate details on every sales transaction.
Download your statements of accounts (SOA) with one click. Learn More
November 15, 2021
Customer profile & order history.
To improve your customers' experience, we constantly add and improve features around the ordering page. With this new feature, your customers can view and update their account details:
Phone number (not editable)
Date of birth
💡TIP: A loyalty program combined with the date of birth opens up many creative possibilities. For example, you can offer customers loyalty points multiplied by their age, current month, year of birth, etc.
They can also see their order history, which includes:
The specific items they purchased
How much each costs
Date of placing the order
Price information and any promotions used
Loyalty points that have been used or earned
November 15, 2021
Pausing orders comes in handy when you have issues like broken equipment, missing ingredients, maintenance, etc. But sometimes, you may forget to resume them and end up losing sales. We solve this issue by enabling you to set a maximum duration for pausing orders. Learn More
November 7, 2021
Share and view your customer's delivery location in one click!
We updated the Live orders page to help you better clarify and accuracy of your customer's delivery location. Instead of having a text-only address, we've added three new capabilities to share a customer's delivery location: Copy order, View on map and Share on WhatsApp. This feature will help:
Improve the delivery experience by minimizing calls between your business, delivery partners, and customers to get more clarity on the location.
Make it easier and faster for you to share customer addresses with your drivers.
Boost your Order Accuracy, which has an impact on customer loyalty.
As a result, customers will want to order from you more frequently because they know they will receive the order on time and at the correct address.
November 4, 2021
Turn data into opportunity with our revamped Dashboard.
You don't have to be a data analyst to investigate your business performance.
We revised our Dashboard to visualize your most important metrics (sales, and orders, for instance), which helps you get the necessary insights and make the right choices, resulting in improved customer relationships and a strengthened business.
November 1, 2021
Reports enhancements: Your data at your fingertips.
We constantly add and improve features around the Reports section to help you get valuable insights and keep a close eye on your online business. Recently we shipped two enhancements:
First of all, we added a new report: Items sales. It contains all your sales information at an item level, such as the customer name, the item, quantity, etc.
As for the Order history report, we added three new columns: Ordering Mode, Rating, and Delivery Service. Learn More
October 25, 2021
Payment links: Easy for your customers to pay. Easy for you to collect payments.
Payment Links is an easy way to receive online payments from your customers.
You can create and share payment links directly from your ChatFood Dashboard:
It only takes a few minutes to fill in the payment details, including the required amount and the purpose of payment.
Copy and paste the link and share it with your customers via WhatsApp, email, QR code, or any other channel of their preference.
Be notified of a successful payment, and track the history and status of your payments right from the Dashboard. Learn More
October 18, 2021
Welcome points: Turn new customers into regulars.
ChatFood empowers businesses with the essential tools to offer loyalty discounts for returning customers and bring new ones in.
To empower you further, we're introducing a new loyalty program feature: Welcome points, which ensure your first interaction with new customers sets you up for future success. Reward new customers for signing up and build a trust-based relationship that drives profitable sales. Learn More
💡 If you are interested in activating this feature today, feel free to chat with us, and one of our team members will help you set it up.
October 7, 2021
Grid view. Designed to make your products shine.
To make the shopping experience delightful for your customers, we constantly add and improve your online store features. And that's why we introduced the Grid layout to menu pages.
You can quickly set a default option from your Dashboard> Settings > Branding > Default menu layout. The option you set is the view that will be displayed to your customers.
Customers, regardless of the default, can change the menu view to what they prefer. Learn More
September 27, 2021
Say hello to "Operations," a new Dashboard navigation entry
We are always on the look for new ways to improve our Dashboard's usability and navigation experience. With new features coming your way, we decided to group some relevant features under a new entry; Operations is a new entry that includes Inventory, Pause orders, and Order history features.
September 27, 2021
"Outlets" has a new home.
To further improve navigation, the Outlets feature is now accessible from the Settings entry. You will be able to find it quickly like shown below:
Business settings, a new page your business can call home.
If you're an account owner or administrator, you can now edit your business details in just a few clicks and push changes live instantly. It's a simple way to make necessary changes yourself and always keep your settings up to date. Learn More
September 16, 2021
Dashboard navigation improvements.
We just updated our Dashboard navigation with two improvements to help you find your way around more quickly:
The business switcher: is no longer located in the header of all dashboard pages. It will be accessible from the main navigation and situated at the bottom of the main menu.
The Settings entry was improved to include the View ordering page, Outlets Branding, Billing, and Business settings in a single access point.
⚠️Please note that the live order page may return a 404 - in this case, the solution is to hit refresh.
September 14, 2021
Pre-order (or Order in Advance): Enable your customers to order up to 30 days in advance.
Having a pre-order service is excellent for both businesses and customers.
While businesses can profit by selling products in advance, customers can use the pre-order option to save time and avoid waiting in line.
You can activate this option in the outlet settings under the delivery and pickup sections. Learn More
September 9, 2021
Commerce Inbox: A premium conversational product that turns chats into sales.
Save time with the Commerce Inbox by responding to all inquiries and managing all your customer communications from WhatsApp, Facebook Messenger, and Instagram in one place. You'll be able to communicate better with customers, promote your products, send personalized messages and even launch activation campaigns. Commerce Inbox is directly accessible from your ChatFood Dashboard. Learn More